IF YOU HAVE PURCHASED JUST ONE TICKET IT WILL APPEAR IN THE “MY EVENTS” SECTION OF THE APP.
IF YOU HAVE PURCHASED MULTIPLE TICKETS YOU WILL RECEIVE AN EMAIL WITH ACCESS CODES. ONE CODE WILL NEED TO BE DISTRIBUTED TO EACH PERSON INCLUDING YOURSELF. ENTER THE ACCESS CODE INTO THE APP WHEN PROMPTED.
IF YOU DO NOT RECEIVE YOUR CONFIRMATION EMAIL AND CODES PLEASE CHECK YOUR JUNK FOLDER.
IF YOU ARE EXPERIENCING ISSUES ONCE THE SHOW HAS STARTED PLEASE TRY THE FOLLOWING.
CHECK FOR A SOLID INTERNET CONNECTION.
CLOSE ALL OTHER APPS ON YOUR PHONE.
RESTART THE WIRETAPPER APP.
RESTART YOUR PHONE
CHECK THE DEVICE MEMORY IS NOT AT CAPACITY.
TURN OFF VPN IF YOU HAVE ONE.
IF YOU HAVE AN ANDROID PHONE PLEASE GO TO APP SETTINGS > WIRETAPPER > CLEAR CACHE
IF YOU’RE STILL EXPERIENCING DIFFICULTIES DELETE AND REINSTALL THE APP AND CONTACT US HERE FOR A NEW ACCESS CODE.